FAQ

Name: Touch To Heal Massage
Address: Suite # 103 51 Sunpark Dr. SE, Calgary, AB, T2X3V4, CA
Telephone: 825-414-3635
Price range: $$

Frequently Asked Questions

Learn everything you need to know before your visit, from what to expect to how to prepare for your massage session.

How do clients book an appointment?
Use our booking link to choose a time that works for you. Our booking runs on ClinicSense, and you can complete your intake forms online.
Do you accept walk-ins or same-day bookings?
Yes, we do accept walk-ins and same-day bookings when available. However, we recommend booking in advance to secure your preferred time.
What is your cancellation or rescheduling policy?
We kindly ask that you provide at least 24 hours’ notice to cancel or reschedule your appointment to avoid a cancellation fee.
How early should clients arrive before their appointment?
If you’re a new client, please arrive about 15 minutes before your scheduled appointment to complete any necessary forms and prepare for your session.
Can clients book online, by phone, or in person?
Yes, you can conveniently book your appointment online, by phone, or in person at our clinic.

Is it safe to receive a massage or osteopathy treatment with an injury or medical condition?
For mild or non-severe conditions, massage may help with recovery. However, we do not recommend treatment for severe or acute conditions without medical clearance.
What steps do you take to maintain hygiene and cleanliness?
We follow strict sanitation protocols, including proper maintenance and disinfection of equipment, fresh linens for each client, and regular cleaning of treatment rooms.
What should clients do if they’re feeling unwell before their appointment?
If you’re feeling unwell, please contact us to reschedule your session for a later date to ensure the safety and well-being of both clients and staff.

Can clients request a specific therapist or gender preference?
Yes, clients may request a specific therapist or indicate a gender preference when booking. We will do our best to accommodate your request based on availability.
What if a client feels uncomfortable during the session?
Your comfort is our priority. If you ever feel uncomfortable, please let your therapist know immediately. They will adjust positioning, pressure, or end the session at any time.
Do you offer prenatal or pregnancy massages?
Yes, we offer specialized prenatal massages designed for comfort and safety during pregnancy.
What should clients expect during a manual osteopathy session?
A manual osteopathy session focuses on assessing and treating structural imbalances in the body through gentle, hands-on techniques to improve mobility, alignment, and overall function.

What should I expect during my first visit?
We'll start with a short consultation to understand your needs, health history, and any specific areas you'd like us to focus on during your massage.
Do you require any health or consent forms before treatment?
Yes, first-time clients are required to complete a brief health and consent form before their initial treatment.

Do you offer direct billing for insurance plans?
Yes, we offer direct billing for select insurance providers. Please contact us before your appointment to confirm if your insurance plan is supported.
What other payment methods do you accept?
We accept credit cards, debit and cash
What happens if a direct billing claim is declined?
If a direct billing claim is declined or not covered, we will provide you with an invoice so that you can pay directly and submit the receipt to your insurance provider for reimbursement.

Book your massage today and experience the balance your body deserves.